Returns & Refunds

We want you to feel confident in every Cevii Labs order.

Returns

If something arrives damaged, incorrect, or not as described, email us at contact@ceviilabs.com within 14 days of delivery with your order number and photos. We will review your request and share next steps for a return or replacement.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned unless the item is defective or we made an error.

Refunds

Approved refunds are issued to the original payment method. Processing times can vary by bank or card issuer after we complete the refund.

Exchanges

If you need a different product, contact us and we will help where inventory allows.

Questions

Reach us anytime at contact@ceviilabs.com.